Refund policy

Refund Policy

Thank you for shopping with L&R Hair & Beauty Supply. Due to the nature of our products, we have a strict refund policy to ensure the quality and safety of all hair products.

No Refunds on Used or Opened Products

All sales are final unless the item meets the requirements outlined below.

We do not accept refunds, returns, or exchanges on any product that has been:

Opened

Used

Worn

Washed

Altered

Cut, colored, bleached, or customized

Removed from original packaging

Refund Eligibility

A refund request may be considered only if:

The package is completely unopened and unused

The lace is fully intact and unaltered

All original tags, labels, and packaging are attached

The product is in the same condition as received

The refund request is submitted within 48 hours of receiving your order

Requests submitted after the 48-hour window will not be accepted.

How to Request a Refund

To request a refund, please contact us within 48 hours of delivery with:

Your order number

Reason for the refund request

Photos showing the item is unopened, unused, and in original condition

Customers are responsible for return shipping costs unless the item was received incorrectly or damaged upon arrival.

Return Approval

If your refund request is approved, you will receive instructions for returning your item. Items must be shipped back within the timeframe provided. Refunds will only be issued after the returned product has been inspected and confirmed to meet all return requirements.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos and your order information so we can assist you.

Thank you for understanding and supporting L&R Hair & Beauty Supply. We appreciate your business and are committed to providing quality products and service.